Final answer:
Managers can resolve communication problems in an organization by using active listening to get feedback, ensuring consistency between verbal and nonverbal messages, and choosing the appropriate communication channel. Option fourth is the correct answer.
Step-by-step explanation:
Effective communication within an organization is crucial, particularly when it comes to the flow of information from higher to lower levels. There are multiple strategies that managers can adopt to resolve communication breakdowns. To begin with, using active listening to get feedback is key to ensuring that the intended message has been properly received and understood. Managers should also focus on maintaining consistency between verbal and nonverbal messages to prevent confusion and misinterpretation. Additionally, reducing intermediaries in communication is important; increasing the number of people through which the message travels can lead to a distortion of the message, and so this action does not resolve the problem. Finally, selecting the correct communication channel is vital, as it greatly impacts how the message is received and processed by the team.
In modern organizations where flat structures and teamwork are emphasized, and where interactions cross cultural and generational divides, managers must navigate a complex landscape of direct and indirect communication styles. They should be flexible and resourceful and should encourage open dialogue, reflection on social norms, and promote strong communication relationships at all levels. This is further supported by using technology effectively and reducing reliance on jargon, ensuring that communication is clear, professional, and accessible to all members of an organization.
In conclusion, the following actions can be taken by managers to resolve communication issues: use active listening to get feedback, maintain consistency between verbal and nonverbal messages, and use the correct communication channel for the message.