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Mahanagar Electricity Board has decided to replace the conventional energy meters installed at consumer's premises with smart energy meters

that are accessible on the internet. Is this a BPR or Bl activity? Clearly identify the benefits and disadvantages of this scheme accrued to the
Board. What additional services/conveniences can be offered to the customers with this proposed smart meter technologies.

1 Answer

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Final answer:

The replacement of conventional energy meters with smart energy meters is a BPR activity with benefits such as improved accuracy, remote monitoring, and efficient billing for the Mahanagar Electricity Board. Additional services for customers include real-time energy usage monitoring, automatic meter reading, notifications and alerts, and prepaid options.

Step-by-step explanation:

The replacement of conventional energy meters with smart energy meters that are accessible on the internet is an example of a Business Process Reengineering (BPR) activity. BPR involves redesigning business processes to improve efficiency and productivity.

The benefits of this scheme for the Mahanagar Electricity Board include:

  • Improved accuracy: Smart meters provide real-time data on energy consumption, eliminating the need for manual reading and reducing billing errors.
  • Remote monitoring: The Board can monitor consumer energy usage remotely, enabling better load management and reducing maintenance costs.
  • Efficient billing: Smart meters enable time-of-use and dynamic pricing, encouraging energy conservation and reducing peak demand.

Additional services and conveniences that can be offered to customers with smart meter technologies include:

  • Real-time energy usage monitoring: Customers can track their energy consumption and adjust their habits to save energy and reduce costs.
  • Automatic meter reading: The need for manual meter reading is eliminated, making the billing process faster and more accurate.
  • Notifications and alerts: Customers can receive notifications about power outages, abnormal consumption, and potential energy-saving opportunities.
  • Prepaid options: Smart meters allow for prepaid billing, giving customers more control over their energy usage and budgeting.

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