Question

This is a subjective question, hence you have to write your answer in the Text-Field given below. Prepare a process map for an online purchase. You can make assumptions where necessary, but make sure that following scenano can be handled by your process map. Kumar places an online order with Modern Electronics for purchase of a 64" Sony smart TV. Once Kumar is notified of the availability of the tem. he makes the payment online. A confirmation email is sent to Kumar with a date of delivery. Subsequently the TV is delivered to him. The process starts when the order is placed and ends when the customer confirms that the unit has been delivered.

Answer 1

The process map for an online purchase of a 64" Sony smart TV from Modern Electronics involves stages such as order placement, availability notification, online payment, confirmation email with delivery date, and final delivery confirmation by the customer.

Step-by-step explanation:

The process initiates with Kumar placing the order for the Sony smart TV online through Modern Electronics' website or platform. Once the order is received, the company verifies the availability of the TV and notifies Kumar. Upon notification, Kumar makes the payment online using the provided payment options. After successful payment, a confirmation email containing the scheduled delivery date is sent to Kumar, confirming the purchase.

The subsequent step involves the logistics team preparing the TV for delivery based on the scheduled date. The delivery process is initiated, and the TV is dispatched to Kumar's address. Upon receiving the TV, Kumar confirms the delivery, signaling the completion of the process.

Throughout this process map, Modern Electronics needs to ensure seamless coordination between their inventory management, payment gateway, order processing, logistics, and customer communication systems to provide a smooth and satisfactory experience for Kumar. Any delays or discrepancies in these stages could impact customer satisfaction and the overall efficiency of the online purchase process.

Answer 2

An online purchase process map typically includes order placement, order confirmation, payment processing, sending a confirmation email with a delivery date, actual delivery of the product, and customer confirmation of delivery.

Step-by-step explanation:

The process map for an online purchase like the one Kumar made for a 64" Sony smart TV from Modern Electronics would consist of the following steps:

Order Placement: Kumar selects the TV on the retailer's website and places an order.

Order Confirmation: The system checks the availability of the TV and confirms the order with Kumar.

Payment Processing: Kumar proceeds with online payment. Upon successful transaction, the system updates the order status.

Confirmation Email: Kumar receives an email with the details of the purchase, including the expected delivery date.

Delivery: The TV is delivered to Kumar's address as per the mentioned date.

Delivery Confirmation: Kumar confirms the receipt of the TV, marking the conclusion of the transaction.

This process ensures that customer interaction is streamlined and efficient, even though it may lack the direct human interaction of a traditional marketplace. Confirmation emails and online tracking provide assurance and information to the customer, compensating for the lack of direct contact.