Final answer:
An Employment Agency must provide a refund if the electronic work provided is defective. The recipient can demand a refund or replacement, and the EA might also offer a refund or replacement proactively.
Step-by-step explanation:
An Employment Agency (EA) must provide a refund under certain circumstances. If you have paid for a service and the electronic work provided to you is defective or not as described, you have the right to request a refund. This is by the principle that money paid for a work should be returned if the product or service is found to be defective within a reasonable period of receipt of said work.
Therefore, if an EA provides you with defective work, you as the recipient may elect to receive either a replacement or a refund. The EA may also take the initiative to provide a refund or a replacement if it acknowledges the defect. However, the exact circumstances can vary based on your agreement with the EA and the laws governing employment agencies in your jurisdiction.