Final answer:
Option (A), The most practical solutions to the patient's problem of frequently needing a password reset for their portal are to implement a longer expiration period for the links or to advise them in creating a more memorable password.
Step-by-step explanation:
If a patient calls in every week and continually needs a password/portal reset, a potential solution to their link expiring or their inability to sign into the portal includes several options. Among the choices provided:
- Implement a longer expiration period for password reset links: This can help ensure that the patient has enough time to use the link before it expires, reducing the frequency of calls for resets.
- Advise the patient to create a more memorable password: By using a password that is easy for them to remember, the patient may be less likely to forget it and require resets.
- Disable the password reset feature for this patient: This is not recommended because it would prevent the patient from being able to reset their password if they forget it.
- Ignore the issue and let the patient manage their passwords: This is also not advisable as it does not address the issue and could lead to frustration for the patient.
Among the options provided, the most practical solutions to assist the patient would be to either implement a longer expiration period for the password reset links or advise the patient on creating a memorable password. It would also be helpful to offer the patient further support and instructions on managing their passwords effectively.