Final answer:
The mother may be experiencing psychological abuse, Philippa should take immediate action to ensure her mother's safety, the aged care residence should conduct a thorough investigation and provide support, and Philippa may experience a range of emotions.
Step-by-step explanation:
a) Based on the information provided, it appears that Philippa's mother may be experiencing psychological abuse. The mother's statements about a 'bad man' coming at night and her fear of him, as well as the bruising on her arms, can indicate emotional manipulation and physical harm by someone in the aged care residence.
b) Philippa should take immediate action to ensure her mother's safety. She should document the bruises and any other concerning behavior or statements made by her mother and report them to the appropriate authorities, such as the staff at the aged care residence or local law enforcement.
c) The aged care residence should also take prompt action to investigate the situation and ensure the well-being of its residents. They should conduct a thorough investigation into the alleged abuse, provide appropriate support and care for the affected individual, and take necessary measures to prevent further abuse.
d) The emotional impact on Philippa may be significant. She may feel a range of emotions, including worry, fear, anger, and sadness, as she witnesses her mother's distress and realizes that she is being subjected to abuse. It is important for Philippa to seek emotional support for herself during this difficult time, through friends, family, or counseling services.