Final answer:
When helping colleagues overcome disagreements at work, it is important to approach the situation with care and respect. Asking open-ended questions, restating what the other person said, and focusing on finding a solution can help resolve the conflict.
Step-by-step explanation:
When helping colleagues overcome disagreements at work, I have learned the importance of approaching the situation with care and respect. Choosing words carefully and staying calm can help diffuse the conflict and create a more positive atmosphere. Asking open-ended questions and restating what the other person said can show that you are listening and trying to understand their perspective. It is also important to focus on finding a solution rather than blaming the other person. If necessary, involving a supervisor or HR department can help resolve the conflict.