Final answer:
The evaluation step of active listening is not specifically about empathizing and organizing information, but rather about reflecting on emotions using metacognition. Participation and clarifying questions in discussions show active involvement. The effectiveness of persuasion methods and social influence depends on certain conditions about the audience or situation.
Step-by-step explanation:
The statement 'During the evaluating step of active listening, it is important to empathize and organize information' is false. Instead, during the evaluation step, it is critical to use the tools of metacognition to reflect on the emotions involved and to manage them effectively. Developing an awareness of both the underlying emotion behind a comment and one's own emotional response is a significant part of active listening and is beneficial for building rapport. Additionally, participation through asking clarifying questions and offering ideas demonstrates an interest in being actively involved in discussions.
In terms of persuasion and social influence, the central route requires the audience to be analytical and motivated, and informational social influence is more likely under conditions where the answer is unclear or when the group has expertise. According to Carl Rogers, providing genuineness, empathy, and unconditional positive regard to clients is crucial for them to deal with their problems.