Question

In cases where the service is very ____ and ____ , such as a fast food restaurant, it is often easier and more efficient for service providers to follow a few simple rules rather than empowering their employees to make decisions to resolve customer concerns.

Answer 1

In cases where service is efficient and impersonal, such as in fast food restaurants, it is often more effective to follow specific rules rather than empowering employees to resolve customer concerns.

Step-by-step explanation:

In cases where the service is very efficient and impersonal, such as a fast food restaurant, it is often easier and more efficient for service providers to follow a few simple rules rather than empowering their employees to make decisions to resolve customer concerns. This approach, known as McDonaldization, aims to ensure consistent and predictable service across all locations. By implementing standardized processes, such as lining up for each cash register or wearing a uniform, fast food restaurants can serve customers more efficiently and reduce stress for employees.