Final answer:
The option that is not an example of a specific method of closing the sale is factual information.
Step-by-step explanation:
The question is asking to identify the option that is not an example of a specific method of closing the sale. Let's examine each option:
- Special concession close: This method involves offering a special deal or discount to persuade the customer to make a purchase. This is a specific method of closing the sale.
- Summary-of-benefits close: This method involves summarizing the benefits of the product or service to convince the customer to buy. This is a specific method of closing the sale.
- Direct appeal close: This method involves making a direct appeal or emotional appeal to the customer to persuade them to buy. This is a specific method of closing the sale.
- Presumptive close: This method involves assuming that the customer will make a purchase and using language that implies the sale is already closed. This is a specific method of closing the sale.
- Multiple options close: This method involves presenting the customer with multiple options or choices to encourage a purchase. This is a specific method of closing the sale.
Based on the above analysis, the option that is not an example of a specific method of closing the sale is d. factual information.
Providing factual information is not a specific method of closing the sale, but rather a general sales technique used throughout the selling process to inform and educate the customer.