Question

A passenger requests to change the itinerary on the ground prior to flight. What is the procedure when this happens?

Answer 1

The procedure for changing the itinerary on the ground prior to a flight involves reaching out to the airline or travel agency, checking availability and fees, and receiving new travel documents if the change is confirmed.

Step-by-step explanation:

When a passenger requests to change the itinerary on the ground prior to flight, the procedure usually involves the following steps:

1. The passenger should reach out to the airline or travel agency as soon as possible to request the change. This can be done through phone, email, or the airline's website.
2. The airline or travel agency will check the availability of alternative flights and assess any fees or fare differences that may apply.
3. If the passenger agrees to the new itinerary and any associated costs, the change will be confirmed, and the passenger will receive new travel documents via email or at the airport.

It is important for passengers to note that changing the itinerary may incur fees, especially if it is close to the departure time or if the new flight is in a higher fare class. Additionally, changes may be subject to seat availability and the airline's policies.