Question

John Jeffry, a 45-year-old man, calls the dental office to request an appointment for an oral examination. After discovering that he has cerebral palsy, the office manager tells Mr. Jeffry that he cannot be treated in the office due to his condition. Which of the following BEST describes the behavior being demonstrated by the office manager?

Answer 1

The office manager's refusal to treat John Jeffry for an oral examination due to his cerebral palsy is an act of discrimination, which is unlawful under the Americans with Disabilities Act (ADA).

Step-by-step explanation:

The behavior being demonstrated by the office manager toward John Jeffry, who is a person with cerebral palsy, is an example of discrimination. In this context, discrimination refers to the unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, or in this case, disability. Mr. Jeffry's condition should not be a reason to deny him dental services, and such behavior is likely not permissible under laws such as the Americans with Disabilities Act (ADA) which prohibits discrimination against individuals with disabilities in all areas of public life, including medical services. Thus, the office manager's decision not to treat Mr. Jeffry based solely on his medical condition is discriminatory.