Question

Which description best fits the role of a service advisor?

1) A service advisor is responsible for providing technical support and advice to customers regarding their vehicles.
2) A service advisor is responsible for managing the inventory of spare parts and ensuring their availability for repairs.
3) A service advisor is responsible for conducting market research and analyzing customer feedback to improve service quality.
4) A service advisor is responsible for coordinating with technicians and scheduling repairs for customers.

Answer 1

The best description for a service advisor's role is providing technical support and advice to customers on vehicle maintenance, and acting as a link between customers and the service team.

Step-by-step explanation:

The role of a service advisor is best described by option 1, which outlines that a service advisor is responsible for providing technical support and advice to customers regarding their vehicles. In this capacity, the service advisor acts as a liaison between the customer and the service team, interpreting customer concerns and advising on maintenance and repair. Unlike issue advisors, who provide policy advice during political campaigns and help candidates prepare for debates and public forums, service advisors are focused on vehicle care and customer service within the automotive industry.