Question

Components of a _______________-_______________ negotiation that CSRs should use are to focus on interests, not positions, separate the people from the problem, generate a variety of possibilities before deciding what to do, and insist that the best solution be based on some mutually acceptable and objective standard.

Answer 1

CSRs should use negotiation strategies such as focusing on interests, not positions, separating the people from the problem, generating a variety of possibilities, and insisting on a mutually acceptable solution based on an objective standard.

Step-by-step explanation:

The subject of this question is Business. The question is related to negotiation strategies that Customer Service Representatives (CSRs) should use. These strategies include focusing on interests, not positions; separating the people from the problem; generating a variety of possibilities before deciding what to do; and insisting that the best solution be based on some mutually acceptable and objective standard.