Question

You are ringing up a customer's order when the customer notices the price on one of the products was rung up incorrectly. The customer states that there was a sale sign in front of the product. You go and check to see if there is a sale sign, and you find out there is an "old, expired sale sign in front of the product. Which of the following is the most appropriate course of action?

a. Remove the sale sign, apologize to the customer, and give the sale price to the customer.
b. Call your manager to remove the sale sign and handle the situation with the customer.
c. Explain to the customer that it is an expired sale sign and she needs to pay the higher price.
d. Ask a co-worker to finish ringing up the customer while you check to make sure that all the signs in
the store are current.

Answer 1

The best action is to remove the expired sale sign, apologize, and honor the listed sale price to maintain good customer service, then ensure all store signage is updated.

Step-by-step explanation:

When facing a situation where a customer finds an old, expired sale sign in front of a product and is charged a different price than they expected, the most appropriate course of action is to remove the sale sign, apologize to the customer, and honor the sale price listed on the sign. This response maintains good customer service by acknowledging the oversight and ensuring the customer is satisfied. Afterwards, it's crucial to check the rest of the store to make sure that all signage is current to prevent similar situations.