Question

CAHPS data address areas such as patient ease of obtaining information from a health plan; _____ or service; speed and accuracy of _________ _________.

a) Cost, treatment
b) Quality, billing
c) Access, customer service
d) Coverage, diagnosis

Answer 1

CAHPS data addresses patient ease of obtaining information from a health plan and the speed and accuracy of care.

Step-by-step explanation:

The correct answer is option c) Access, customer service.

CAHPS data stands for Consumer Assessment of Healthcare Providers and Systems. It is a survey that collects information about patients' experiences with their healthcare providers or health plans. The survey covers various areas, including patient ease of obtaining information from a health plan, access to healthcare services, customer service quality, and the speed and accuracy of care.

For example, the survey may ask patients about the ease of scheduling appointments, the helpfulness of customer service representatives, or the timeliness of getting test results. This data helps healthcare organizations assess and improve the quality of care and services they provide to patients.