Final answer:
When using a softphone, users can log in to a Queue through a PBX.
Step-by-step explanation:
When using a softphone, users can log in to a Queue through a PBX.
A softphone is a software program that allows users to make phone calls over the internet using a computer or mobile device, instead of a physical telephone. It provides features similar to a traditional telephone, such as call forwarding, voicemail, and conference calling.
A Queue is a feature commonly used in call center environments. It allows multiple callers to wait in line for the next available agent. When callers are added to a Queue, they are placed in a specific order and are served in that order.
A PBX (Private Branch Exchange) is a telephone system that connects multiple telephone lines within an organization and allows internal communication between users as well as external communication with the outside world. When using a softphone, users must log in to a Queue through the PBX in order to receive and make calls.