Final answer:
Managers use cultural control to influence behavior in organizations by establishing and leveraging shared values, norms, and behavior standards, rather than relying on strict rules or procedures.
Step-by-step explanation:
When managers use shared values, norms, standards of behavior, and expectations to control individuals and groups in organizations, they are using cultural control. This type of control relies on the establishment of a corporate culture which influences how members of the organization behave. It's less about enforcing rules and procedures, as seen in bureaucratic control, and more about creating an environment where the desired behavior is seen as the norm and is intrinsically motivated by the shared belief system of the organization.
When managers use shared values, norms, standards of behavior, and expectations to control individuals and groups in organizations, they are using clan control. Clan control is a form of control that relies on the socialization and internalization of shared values and norms within a group or organization. Instead of relying on external rules and regulations (like bureaucratic control), clan control emphasizes the development of a shared culture that guides behavior.