Final answer:
The three phases of CRM are CRM reporting technologies, CRM analyzing technologies, and CRM predicting technologies. Option D is correct.
Step-by-step explanation:
The three phases of CRM (Customer Relationship Management) are CRM reporting technologies, CRM analyzing technologies, and CRM predicting technologies.
CRM reporting technologies involve gathering relevant data about customers, such as their purchase history and communication preferences. This data helps businesses track and monitor customer interactions.
CRM analyzing technologies use data analytics to analyze customer behavior, preferences, and trends. This analysis helps businesses gain insights into customer needs and preferences, enabling them to make informed business decisions.
CRM predicting technologies leverage machine learning and AI to predict future customer behavior and needs. By analyzing patterns and trends, businesses can anticipate customer actions and proactively address their needs.