Question

You have just replaced the edge switch on the second floor of dion training. after you finish, a user states they can no longer access the network but everything was working fine yesterday before you replaced the switch. the user's coworkers claim their computers are able to access the network without any issues. you check the back of the user's workstation and you do not see any led lights lit or blinking on their network interface card. which of the following should you check next to solve this issue?

Answer 1

Upon finding no LED lights on the user's network interface card after a switch replacement, check the physical connections, cable issues, active port on the new switch, or potential NIC malfunctions to resolve the network access issue.

Step-by-step explanation:

You have replaced the edge switch on the second floor and following that, a user is unable to connect to the network while their coworkers can. After observing that there are no LED lights on the user's network interface card (NIC), the next step to troubleshoot this issue would be to check the physical connections. Here are a few things you should consider checking:

• Ensure that the Ethernet cable is firmly connected to both the user's computer and the corresponding port on the new switch.
• Inspect the Ethernet cable for any visible damages that might cause a loss of connection.
• Test the Ethernet cable with a cable tester to verify its functionality.
• Check if the port on the new switch is active and configured correctly.
• Try connecting the user's computer with a different Ethernet cable or switch port to rule out hardware issues.

If after these checks the issue still persists, you might also need to consider the possibility of a malfunction in the user’s network interface card (NIC).