Final answer:
When inbound cargo personnel are researching a transaction error, the first step is to verify the document number to ensure the correct transaction is being reviewed.
Step-by-step explanation:
The first thing that must be done by inbound cargo personnel when researching a transaction error is to verify the document number. This step is crucial because the document number is used to track and identify the cargo in the system and serves as the foundation for resolving any discrepancies. Verifying the document number ensures that personnel are looking at the correct transaction before proceeding to check other details such as the transaction code, item description, or serial number.
The first thing that must be done by inbound cargo personnel when researching a transaction error is to verify the document number. This is important because the document number is a unique identifier for the transaction and ensures that the correct document is being reviewed. Once the document number is verified, the personnel can proceed to check the transaction code, which provides information about the type of transaction that was performed. Finally, after checking the transaction code, they can review the item description to ensure that the correct item is being referenced in the transaction.