Final answer:
Mr. Hamilton should first set up an individual appointment with Jolene to discuss her tardiness in a supportive environment, before involving her parents or taking disciplinary action.
Step-by-step explanation:
The best first step for Mr. Hamilton, the counselor, in the situation with Jolene, an eighth grader who has been frequently tardy, would be A. Setting up an individual appointment with Jolene to talk about how things are going at school and at home. This approach allows for a confidential and supportive environment where Jolene can feel safe to open up about any issues contributing to her tardiness without immediate pressure from her parents or authority figures. This is especially important considering that Ms. Collins has concerns and is not comfortable calling Jolene's parents. Furthermore, Mr. Hamilton's direct interaction with Jolene adheres to the principle of listening to students and seeking first-hand understanding of their challenges, similarly to how teachers are encouraged to directly communicate with every child in their classroom about everyday matters. It is also sensitive to the fact that, as anecdotes from various student challenges suggest, factors such as family obligations, work, and socio-economic factors can significantly impact student attendance and performance.