Final answer:
Being direct and solution-oriented is the best behavior for a service employee when addressing a dissatisfied customer with a decisive behavioral style.
Step-by-step explanation:
When addressing a dissatisfied customer exhibiting a decisive behavioral style, the best behavior by a service employee would be being direct and solution-oriented. This type of customer values efficiency and wants fast and straightforward solutions to their problems. By being direct, the service employee can quickly address the customer's concerns and offer practical solutions without wasting time.
For example, a dissatisfied customer might express their dissatisfaction with a product they purchased and demand a refund. In this situation, the service employee should be direct and solution-oriented by acknowledging the customer's concerns, understanding their reasons for dissatisfaction, and then promptly offering a solution such as a refund or an exchange.