Final answer:
HR professionals need to focus on customers (internal stakeholders) to create a positive workplace environment and ensure inclusivity in hiring practices. They shape workplace culture and employee development, impacting organizational productivity and competitiveness.
Step-by-step explanation:
It is important for HR professionals to be customer focused because their role is central to building a professional work environment, which includes providing excellent customer service to internal stakeholders such as managers. A professional and resourceful HR department can contribute to positive feedback, job satisfaction, and open up opportunities for employees.
Another key aspect is the impact of HR on reducing bias in the hiring process. Professional HR practices are crucial for fostering a diverse and inclusive work environment, as exemplified by research indicating discrimination against Asian-sounding names in the hiring process. A professional HR department can help to mitigate such biases, enhancing fairness and equality within the organization.
Additionally, HR professionals play a significant role in shaping workplace culture and promoting a positive attitude, which is critical for both the hiring process and ongoing job performance evaluation. Understanding the company's priorities and goals is essential for HR professionals to support the organization's and its employees' success. By investing in human capital through thoughtful hiring and employee development, organizations can maximize their productivity and competitiveness.