Question

Most experts estimate that a disgruntled customer will tell between ______ people how they were treated.

A) 5-10
B) 10-15
C) 15-20
D) 20-25

Answer 1

Most experts estimate that a disgruntled customer will tell between 10-15 people how they were treated. Option B is the answer.

Step-by-step explanation:

Customer dissatisfaction can have a significant impact on a business's reputation. The estimated range of 10-15 people in Option B reflects the commonly cited belief that dissatisfied customers are likely to share their negative experiences with others. This word-of-mouth communication, especially in the age of social media, can influence a larger audience and potentially harm a company's image.

While the exact number may vary, the consensus among experts is that unhappy customers tend to share their experiences with a notable number of individuals, emphasizing the importance of addressing customer concerns promptly and effectively.

Option B is the answer.