Question

A company's value chain identifies

A. The steps it goes through to convert its net income into value for shareholders
B. The primary activities and related support activities it performs in cracking customer value
C. The series of steps it takes to get a product from the raw materials stage into the hands of the end users.
D. The activities it performs in transforming its competencies in distinctive competencies.
E. The competencies and competitive capabilities that undergo in its efforts to create a value for the customers and shareholders.

Answer 1

The correct option that identifies a company's value chain is B: The primary activities and related support activities it performs in creating customer value.

Step-by-step explanation:

The correct option that identifies a company's value chain is B. The primary activities and related support activities it performs in creating customer value.

The value chain is a concept developed by Michael Porter that describes the sequence of activities a company undertakes to create value for its customers.

It includes both primary activities, such as inbound logistics, operations, outbound logistics, sales and marketing, and customer service, as well as support activities, such as procurement, technology development, human resource management, and firm infrastructure.

For example, in the case of producing an iPhone, the value chain involves designing and engineering the phone, sourcing parts, manufacturing and assembling the components, and marketing and selling the final product.