Final answer:
The initial step in managing workplace violence is conducting a risk assessment to identify potential sources of violence and vulnerable employees, which informs further protective actions and policies.
Step-by-step explanation:
The first step in managing workplace violence is d. risk assessment. Before any policies, education, and training, or risk mitigation efforts can be put in place, it is crucial to understand the specific threats and vulnerabilities within the workplace. Conducting a risk assessment involves identifying potential sources of violence, which employees might be at risk, how effective current protective measures are, and what further actions need to be taken to ensure a safe work environment.
It's also important to note that employees should be encouraged to report any incidents of intimidation or perceived threats to their immediate supervisors. Addressing these issues promptly can help prevent the escalation of violence.