Question

Crisis management:

a. cannot be planned
b. applies only to media relations
c. could be required for a customer complaint or a natural disaster
d. is only important for food retail operation, not small restaurants

Answer 1

Crisis management is a crucial aspect of running any business, involving the planning and implementation of strategies to handle unexpected events or situations that could harm the business's reputation or operations.

Step-by-step explanation:

Crisis management is a crucial aspect of running any business, regardless of its size or industry. It involves planning and implementing strategies to handle unexpected events or situations that could potentially harm the reputation or operations of the business.

Contrary to option a, crisis management can and should be planned. This includes identifying potential crises, developing response protocols, training employees, and regularly reviewing and updating the plan.

Option c is correct. Crisis management could be required for various situations, such as a customer complaint, a natural disaster, or any event that poses a threat to the business's operations and reputation.

Option d is incorrect. Crisis management is important for all types of businesses, including small restaurants. Even a minor incident like food poisoning or a negative online review can quickly escalate into a crisis if not properly managed.