Final answer:
When a customer requests card expedition but one was already sent, offer alternatives and assess the need for expediting a new card, balancing customer satisfaction and business efficiency.
Step-by-step explanation:
If a customer calls to request a card be expedited to them, but a card was already sent yesterday via standard mail, you should offer alternate options. Explain to the customer that a card has already been dispatched and provide them with the expected delivery time. At the same time, understand the urgency and offer to expedite a new card if it is truly needed sooner than the original can arrive. This way, you address the customer's concerns professionally and provide them with a solution that meets their needs while also being mindful of the company's resources.