Question

If a customer calls to request a card be expedited to them, however a card was already sent yesterday via standard mail, what should you advise the customer?

a) There is no need for a new card
b) Send a new card immediately
c) Ignore the customer's request
d) Offer alternate options

Answer 1

When a customer requests card expedition but one was already sent, offer alternatives and assess the need for expediting a new card, balancing customer satisfaction and business efficiency.

Step-by-step explanation:

If a customer calls to request a card be expedited to them, but a card was already sent yesterday via standard mail, you should offer alternate options. Explain to the customer that a card has already been dispatched and provide them with the expected delivery time. At the same time, understand the urgency and offer to expedite a new card if it is truly needed sooner than the original can arrive. This way, you address the customer's concerns professionally and provide them with a solution that meets their needs while also being mindful of the company's resources.