Question

If customer does not have card in their possession, what appropriate options should be offered to access their funds?

a) Limit access until they have the card
b) Offer alternate methods like customer service or the website
c) Deny access to funds
d) Ask them to visit the bank branch

Answer 1

When a customer does not have their card in their possession, appropriate options can be offered. These options include limiting access, offering alternate methods like customer service or the website, and asking them to visit the bank branch.

Step-by-step explanation:

When a customer does not have their card in their possession, there are appropriate options that can be offered to access their funds. The options may include:

1. Limit access until they have the card: This option ensures the security of the funds by preventing unauthorized access until the customer can provide the card.
2. Offer alternate methods like customer service or the website: Banks usually have customer service representatives who can assist customers in accessing their funds without the physical card. Additionally, most banks also provide online banking services where customers can manage their accounts and make transactions.
3. Ask them to visit the bank branch: In some cases, if the above options are not feasible, the bank may suggest that the customer visit the bank branch in person with proper identification to access their funds.