Final answer:
In the context of large-scale strategic quality programs, senior management plays multiple roles including being cheerleaders, role models, decision-makers, and resource providers.
Step-by-step explanation:
In the context of large-scale strategic quality programs, senior management typically plays multiple roles. Some of these roles include being cheerleaders, role models, decision-makers, and resource providers.
As cheerleaders, senior management promotes and encourages the implementation of the quality programs throughout the organization. They inspire and motivate employees to embrace the changes and actively participate in the program.
As role models, senior management sets an example by actively participating in the programs themselves. By demonstrating their commitment and involvement, they encourage employees to follow suit.
As decision-makers, senior management plays a crucial role in setting the direction and goals for the quality programs. They make decisions that determine the overall strategy and objectives, ensuring that the programs align with the organization's vision and mission.
Finally, as resource providers, senior management allocates the necessary resources such as budget, manpower, and technology to support the implementation of the quality programs. They ensure that the right resources are available to achieve the desired outcomes.