Final answer:
TELUS has likely implemented social learning strategies such as creating community hubs for collaboration, engaging employees in co-creating training content, and facilitating discussions for knowledge sharing.
Step-by-step explanation:
TELUS, a Canadian telecommunications company, has embraced social learning as a method to facilitate knowledge management within their organization. This approach can involve creating community hubs where employees can share and access information, and engage in discussions that promote learning and the exchange of ideas.
Moreover, TELUS might offer platforms for collaborative learning where staff can co-create content, such as a curriculum or training material, to address client needs or reflect on their experiences. This exposure to different perspectives and narratives, along with interactive exercises and content, would then aid in building social capital and in conflict transformation.
Such an inclusive environment could use digital platforms which encourage community-created content and support the idea that learning and knowledge sharing are ongoing processes. Through these methods, TELUS is likely to see an enhancement in their knowledge management practices by leveraging the collective intelligence and experiences of their employees.