Final answer:
The first step a nurse must take to help families in crisis is to assess the situation and gather information. The nurse must be empathetic, prioritize interventions, and advocate for the family to ensure they receive the necessary support and care.
Step-by-step explanation:
The first thing a nurse must do to help families in crisis is to assess the situation by gathering information about the crisis and the family's needs. This involves listening carefully, being empathetic, and providing a supportive presence. They need to understand the nature of the crisis, whether it is a health emergency, a psychological issue, or related to social circumstances. Based on the assessment, they can then prioritize interventions that are most needed to stabilize the situation.
For example, in case of a health emergency, like victims of the influenza pandemic, nurses must swiftly identify the medical needs of the family members affected. They may need to administer immediate care or refer them to the appropriate medical professional or service. Additionally, support in decision-making can be crucial in less acute situations, such as helping expectant parents like Elena and Daris make informed decisions regarding their upcoming child's needs.
In every case, by observing the environment and advocating for the family, a nurse can overcome the bystander effect and ensure the necessary support and care are provided. Through collaboration with other healthcare professionals, they can facilitate comprehensive care and help address both immediate and long-term needs of the family.