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You just had an outage of Internet connectivity. Which document should you complete so that stakeholders understand the reason for the outage?

A. Change management documentation
B. Knowledge base article
C. Acceptable use policy
D. Incident documentation

1 Answer

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Final answer:

D. Incident documentation.To communicate the reasons for an Internet outage to stakeholders, you should complete the Incident documentation. This document provides details about the incident,

Step-by-step explanation:

If you have just had an outage of Internet connectivity and need to communicate the reason for the outage to stakeholders, the appropriate document to complete would be D.

Incident documentation. Incident documentation is used to record details about unexpected events or disruptions to service, such as an internet outage, including information about the incident's impact, cause, resolution, and any lessons learned to prevent future occurrences.

This documentation helps in analyzing the event and provides transparency to stakeholders about the situation. Change management documentation, a knowledge base article, and an acceptable use policy are not primarily used for incident explanation purposes.

The document that should be completed to ensure stakeholders understand the reason for the Internet connectivity outage is Incident documentation. Incident documentation is used to record and track all relevant details of an incident, including the cause of the outage, the impact it had, and any actions taken to resolve it. This document serves as a record for future reference and can be shared with stakeholders to provide a clear understanding of the outage.

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