Question

N the 1970s, Deming developed his 14 points for western Management in response to requests from U.S. managers for the secret to the radical improvement that Japanese companies were achieving in a number of industries. As part of his "system of profound knowledge," Deming promoted that "around 15% of poor quality was because of workers, and the rest of 85% was due to bad management, improper systems and processes." The "system" is based on parts. Which o the following is/are NOT out of those parts?

A. Appreciation for a system
B. Knowledge about variation
C. Theory of knowledge
D. Sociology

Answer 1

Sociology is not one of the parts of Deming's 'system of profound knowledge'; the system includes Appreciation for a system, Knowledge about variation, Theory of knowledge, and Psychology.

Step-by-step explanation:

W. Edwards Deming's "System of Profound Knowledge" is a management philosophy that he developed to guide organizations in achieving quality and productivity improvements. The part of Deming's 'system of profound knowledge' that is NOT included in the options provided in the question is 'sociology'. Deming's system is based on four parts: Appreciation for a system, Knowledge about variation, Theory of knowledge, and Psychology. Therefore, 'Sociology' does not constitute one of the parts of Deming's system focused on improving management and operational processes.