Final answer:
Metrics as defined within Continual Service Improvement can be both qualitative and quantitative.
Step-by-step explanation:
The correct answer is False. Metrics as defined within Continual Service Improvement can be both qualitative and quantitative. Quantitative metrics involve numerical measurements, such as the number of times per week or the duration (amount of time). Qualitative metrics, on the other hand, involve non-numerical observations or assessments, such as the color of an object or the description of an event. Therefore, metrics in Continual Service Improvement can be both qualitative and quantitative.