Final answer:
Customer service training's primary aim is to provide employees with extensive knowledge of their organization to improve service delivery. This involves more than just training methods; it's the cultivation of company values and norms that enables effective customer interactions and supports professional growth.
Step-by-step explanation:
The basic aim of customer service training is to ensure that all employees have excellent knowledge of the organization, which ultimately contributes to them providing better service to customers. While methods like online training, computer-based training (CBT), and team training play a role, they are not ends in themselves. A pivotal element of successful customer service training is ingraining the company's values, visions, and norms so that employees can interact effectively both within the company and with the customers. A strong understanding of these aspects enables employees to represent the organization accurately and manage customer interactions with professionalism and resourcefulness, thereby improving job performance and satisfaction. Training also typically includes role-specific knowledge and is measured for effectiveness through immediate employee responses, end-of-training testing, behavioral observations, and impact on productivity and profits.