Final answer:
The more reliable an automated system is, the more likely it is that its operators will become complacent, as they may over-rely on the technology's accuracy. Complacency can be reduced by regular training and system designs that ensure continuous operator engagement.option A.
Step-by-step explanation:
The concept in question deals with the influence of automation on complacency. It suggests that with the increase in reliability of automated systems, the likelihood of complacency among the operators grows. This is because they may become too trusting or over-reliant on the technology, presuming its infallibility. Taking the example of self-scan checkout aisles in supermarkets, we observe how technology reduces the need for human cashiers. Instead of one cashier per aisle, now one cashier can manage several aisles. Such scenarios can lead to operators being less vigilant and more complacent, relying too heavily on the automation to work without error.
The correct answer to the given question is: A. The more reliable a system is, the more complacent its operators will be. Complacency can be a significant risk in highly automated environments as the operators may not be as prepared to take over or respond to system failures, due to their trust in the system's reliability. Regular training, proper system monitoring, and designing systems that require continuous operator engagement can help mitigate the risk of complacency in automated environments.