Question

The appointment schedule is fairly full and Mrs. Smith is calling to make a vaccine appointment for her dog, Fluffy. Which response below would be best in helping you accommodate Mrs. Smith while still keeping the schedule under control?

a. Schedule Fluffy for the next available appointment, even if it's during a busy time.
b. Politely inform Mrs. Smith of the available time slots and suggest a convenient one.
c. Tell Mrs. Smith that there are no available appointments for the next month.
d. Ask Mrs. Smith to call back later as the schedule is too full.

Answer 1

To accommodate Mrs. Smith while maintaining the schedule, it is best to inform her of the available time slots and assist her in choosing a mutually convenient appointment.

Step-by-step explanation:

The most professional and efficient way to handle Mrs. Smith's request for a vaccine appointment for her dog would be to inform Mrs. Smith of the available time slots and assist her in choosing one that is mutually convenient. This option respects both the client's needs and the constraints of the schedule. Mentioning the precise dates and times that are available for Fluffy's vaccine would help Mrs. Smith make an informed choice, and allows for the schedule to remain under control.