Question

If service is going to be delayed or take longer than planned, it is best to:

A) Inform the customer immediately
B) Apologize and provide an estimated wait time
C) Ignore the delay and continue working
D) Offer a discount on the service

Answer 1

In customer service, if service is going to be delayed or take longer than planned, it is best to inform the customer immediately and apologize while providing an estimated wait time.

Step-by-step explanation:

In customer service, if a service is going to be delayed or take longer than planned, it is best to:

• A) Inform the customer immediately: It is important to keep the customer informed about the delay as soon as possible. This helps manage their expectations and allows them to make alternative arrangements if needed.
• B) Apologize and provide an estimated wait time: Showing empathy and apologizing for the inconvenience caused is crucial. Additionally, providing an estimated wait time can help the customer understand the situation better and decide whether they want to wait or reschedule.