Final answer:
If unsure about a suspension repair question from a customer, be honest and transparent. Consult with experts or research the topic to provide accurate information and address the customer's question. you prioritize the customer's needs and provide a professional and competent approach to resolving their query.
Step-by-step explanation:
If a customer has a question about a suspension repair and you don't know the answer, it is important to be honest and transparent. The best course of action would be to inform the customer that you are uncertain about the answer but assure them that you will find the information for them. This demonstrates good customer service and builds trust with the customer.
After acknowledging your lack of knowledge, you can take the following steps: Consult with a colleague or supervisor who may have more expertise in suspension repairs. Research the topic by referring to technical manuals, manufacturer's documentation, or reliable online sources. Reach out to the customer when you have obtained accurate and reliable information to address their question. By following these steps, you prioritize the customer's needs and provide a professional and competent approach to resolving their query.