Final answer:
During mediation, homebuilders must focus on bridge-building conversations, express their thoughts and feelings, listen actively, and consistently check on buy-in, especially at project transition points, to foster a positive working relationship.
Step-by-step explanation:
Effective Mediation in Homebuilding
When mediation occurs, homebuilders should remember the importance of bridge-building conversations. It's crucial to engage in dialogue that involves speaking and listening in turns. Homebuilders must express how a situation made them feel and articulate their thought process, ensuring that they also comprehend the other party's perspective through questioning, rephrasing, and affirming. Additionally, it is important to check in about buy-in throughout the project, especially during transitions, to maintain a collaborative atmosphere and a positive working relationship.