Final answer:
Customers may feel a fear of abandonment during the warranty period, worried about whether the seller will fulfill their promise to fix or replace the product. Warranties and service contracts are designed to alleviate these fears, but the trustworthiness of the seller plays a crucial role in how secure customers feel.
Step-by-step explanation:
Homeowners or customers may experience a fear of abandonment during the warranty period. This fear can stem from concerns about whether the seller will honor the warranty or if they will be left without support if something goes wrong with the product or service after the purchase. Warranties and service contracts are designed to mitigate such concerns by offering a promise from the seller to fix or replace the product within a certain time period. Service contracts extend this promise further by providing additional coverage, often at an extra cost, to assure customers that they will have support for a set period.
While warranties and service contracts aim to provide peace of mind, the effectiveness of these agreements largely depends on the reliability and trustworthiness of the seller. A well-trusted seller is less likely to induce fear of abandonment as they have a reputation to uphold and typically stand by their commitments. Conversely, a lesser-known or unreliable seller may provoke more concern among consumers.