Final answer:
The support agent considered problem analysis, troubleshooting, root cause investigation, and scenario evaluation to find a solution.
Step-by-step explanation:
The support agent considered various alternatives to find a solution:
- Problem analysis: This involves examining the problem to gain a better understanding of its nature and impact. It helps in identifying the symptoms and potential causes of the problem.
- Troubleshooting: This is a systematic process of identifying and resolving technical problems. It involves step-by-step investigation and testing to find the root cause of the issue.
- Root cause investigation: This involves conducting a thorough analysis to identify the underlying factors that contribute to a problem. It helps in addressing the fundamental cause rather than just the symptoms.
- Scenario evaluation: This refers to assessing different scenarios or options to determine the best course of action. It involves considering the potential outcomes and impacts of each scenario.