Question

Distinctive characteristics of service operations (KNOW FOR TEST).

A) Tangibility, Inseparability, Variability, Perishability
B) Standardization, Homogeneity, Reproducibility, Consistency
C) Automation, Scalability, Efficiency, Predictability
D) Innovation, Flexibility, Adaptability, Uniqueness

Answer 1

The distinctive characteristics of service operations are tangibility, inseparability, variability, and perishability.

Step-by-step explanation:

The distinctive characteristics of service operations are:

Tangibility: Services are intangible and cannot be seen, touched, or stored like physical products. For example, a haircut or a spa treatment is a service that cannot be physically experienced before it is delivered.

1. Inseparability: Services are often produced and consumed at the same time. For example, when you go to a restaurant, the food is prepared and served to you at the same time.
2. Variability: Services can vary in quality from one provider to another or even from one customer interaction to another. For example, the level of customer service in a hotel can differ depending on the staff's attitude or skill.
3. Perishability: Services cannot be stored or saved for future use. If a service is not used at the time it is available, it is lost forever. For example, an empty hotel room cannot be saved for the next day.