Question

Rosario, a department manager, has been dealing with two workers in her department who do NOT get along. Due to family problems for both employees, today they had a loud argument in the break room. Rosario is meeting with both to resolve the issues. Which managerial role is Rosario playing?

A) disturbance handler
B) resource allocator
C) negotiator
D) monitor
E) spokesperson

Answer 1

Rosario is fulfilling the role of a disturbance handler by addressing the conflict between two employees, aiming to solve the problem calmly and effectively while remaining impartial. Option A is correct.

Step-by-step explanation:

Rosario, as a department manager dealing with two workers in her department who are having a loud argument, is primarily acting in the role of a disturbance handler.

This role involves managing unexpected issues and disruptions that can arise within a team. When addressing the conflict, it's essential for Rosario to choose her words carefully to avoid inflaming the situation further.

She should stay as calm as possible, listen to both sides of the story, remain open and respectful, and avoid making any party feel wrong. By asking open-ended questions, Rosario can better understand each person's position and restate what they say for affirmation and to avoid misunderstandings.

The focus should be on solving the problem rather than placing blame. If a resolution isn't reached, Rosario may need to involve the supervisor or HR department as a next step.