Question

A sales associate is restocking displays in the front of a store when a customer approaches and asks if the associate will open a register. The customer has been waiting in line for 10 minutes and is very upset. How should the associate address the customer's complaint?

A. Continue restocking and ignore the customer.
B. Explain that restocking is a priority.
C. Apologize and open a register promptly.
D. Suggest the customer wait a little longer.

Answer 1

The sales associate should apologize and open a register promptly to address the customer's complaint.

Step-by-step explanation:

In this situation, the best way for the sales associate to address the customer's complaint is to apologize and open a register promptly. It is important for the associate to acknowledge the customer's frustration and take immediate action to resolve the issue. By opening a register and attending to the customer's needs, the associate can provide better customer service and improve the customer's experience.