Final answer:
The best action to take when an in-store customer is present and the phone rings is to prioritize the customer in front of you and let the phone calls go to voicemail, or delegate the task to another staff member if possible. (option
B)
Step-by-step explanation:
When working with an in-store customer to determine a delivery date and your phone lines ring, the appropriate course of action can vary depending on the context and company policy. However, generally, the in-store customer should take priority over phone calls because they have already made the effort to come into the store and are engaging with you for assistance. Thus, the correct answer would be B. Prioritize the in-store customer and let the phone calls go to voicemail. If you have other staff members available, option D. Delegate answering the phone calls to another available staff member could be a viable approach as well. This ensures that the in-store customer feels respected and their time valued, thus promoting excellent customer service
It is important to maintain a professional appearance and to treat everyone with respect, whether they are in-store or on the phone. Assuring that every customer receives excellent service, regardless of how they are engaging with your business, is paramount. Staying focused and completing your tasks efficiently will help in managing such situations effectively.