Question

Charlize moore, an operations manager at a major airline, wants her employees to take a skills-based course on effective customer service. she needs to decide between an online distance course or a face-to-face interactive course. which one would be ideal for her staff to be successful?

multiple choice
A. the hands-on method
B. the distance learning method
C. audiovisual training
D. the presentation method
E. the classroom method

Answer 1

Charlize Moore should opt for the classroom method which enables hands-on practice and direct interaction, vital for customer service. However, if flexibility is needed due to staff schedules or locations, distance learning might be more appropriate. Therefore the correct answer is

Step-by-step explanation:

When deciding between an online distance course and a face-to-face interactive course for effective customer service skills, Charlize Moore should consider the specific training outcomes and the nature of the work environment. Face-to-face learning, also referred to as the classroom method, allows for immediate feedback, hands-on practice, and direct interaction which is essential for customer service roles. Furthermore, in-person training can be beneficial as it enables trainers to gauge the employees' attention and engagement through their body language.

However, distance learning provides flexibility and can be suitable if the staff is geographically dispersed or has difficulty coordinating schedules. Distance learning may also use audiovisual elements to enhance the training experience. Ultimately, the decision should align with the airlines' operational schedule and the specific learning objectives of the customer service course.