Final answer:
Rewarding CSRs is important so that they know they are appreciated. When CSRs feel valued and rewarded, they are motivated to perform better, leading to improved customer service and overall company success.
Step-by-step explanation:
The statement that rewarding CSRs is important so that they know they are appreciated can be considered true. CSRs, or customer service representatives, play a crucial role in maintaining customer satisfaction and loyalty. Rewarding CSRs for their hard work and dedication can boost morale, increase motivation, and show appreciation for their efforts.
For example, providing incentives such as bonus pay, recognition programs, or employee of the month awards can motivate CSRs to perform at their best. This can result in improved customer service and overall company success.
Furthermore, when CSRs feel valued and appreciated, they are more likely to continue providing excellent service and may even go above and beyond their duties. This can lead to increased customer satisfaction and loyalty, which are vital for the success of any business.